Usage Analytics

Problem‍

Following two acquisitions, CloudHesive was suddenly managing dozens of SaaS tools across different teams.

With different departments using their own tools, CloudHesive’s CTO had no way to see which apps were being used, by whom, or how frequently. There was no reliable data to support renewals, remove unused licenses, or confirm if a tool was still needed.

This raised both cost and compliance concerns, especially under SOC 2 Type 2 requirements.

Solution‍

CloudHesive required total visibility and tracking of their tech stack and procurement processes. Vertice’s Applications dashboard gave CloudHesive real-time visibility across their entire SaaS environment. With this, CloudHesive:

• Integrated Vertice with their SSO provider to pull accurate login activity and identify active users per tool.
• Used license utilization metrics to flag underused or inactive applications.
• Monitored typical usage frequency and historical activity trends to understand actual engagement levels across all their tools. 

Outcome‍

CloudHesive was able to map their full SaaS stack to a single view. They discovered tools with low utilization and unused licenses across their tech stack.

This allowed them to reallocate or remove seats, consolidate vendors, and improve budgeting accuracy.

CloudHesive were also able to use this knowledge to help shape their strategy on new purchases, achieving average savings of 17% per contract.

Vertice’s Usage Analytics has become a critical source of truth for rationalizing spend and ensuring each renewal is backed by usage data.