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Problem
A Vertice customer found that its employees were bypassing procurement processes because accessing the intake form was cumbersome.
Most didn’t know where to find it - resulting in shadow IT, delayed approvals, and non-compliant purchases.
Solution
By enabling Vertice’s Slack integration, employees could submit requests directly within the tools they were already using.
- They created a frictionless entry point by surfacing the intake form via a Slack shortcut, meaning requesters could easily access this even whilst on the go
- Requesters were not allowed to track progress via automated Slack updates and notifying stakeholders when action was required
- Task assignees were enabled to approve their tasks without leaving Slack
Outcome
Intake volume increased 38% in the first month - a clear sign of higher engagement and accessibility.
As requests became centralized, procurement regained control and reduced rogue spend.
The Slack intake form made compliant purchasing with Vertice the path of least resistance.
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