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Problem
A Vertice customer found that they were missing purchasing deadlines due to poor visibility over required timelines and no clear task accountability.
This resulted in delayed decision-making and increased costs, with no clear actions to fix these issues.
Solution
With Vertice, our customer was able to incorporate structured due dates across their procurement workflows. In more detail, they:
- Applied default due dates across each workflow type to promote accountability for end goals
- Customized due dates for different stakeholders based upon industry standards and allowed for easy reassignment amongst busy schedules
- Set automated reminders to prompt action as deadlines approached, containing the relevant information to that task
Outcome
By engaging stakeholders with timely alerts and clear expectations for task completion, the business shortened its average contract cycle time by 28%, eliminating delays that once stalled renewals and new purchases.
Due dates introduced a rhythm and urgency to procurement, helping them move from reactive to proactive planning.
