This Zoho pricing guide is a comprehensive resource aimed at any business considering subscribing to the Zoho platform. With information on Zoho costs, platform features and subscription tiers, this guide will help you decide whether Zoho is the right solution for your business. At the end of the page, we’ll also compare Zoho to three alternative platforms. Vertice can save you time and money on your SaaS operations, regardless of the solutions you need.

What Zoho can do for you

Zoho is an integrated office suite platform covering finance, HR, marketing, IT and sales operations. With over 55 applications on the Zoho platform, the solution is suitable for businesses of all sizes. Customers can pick and choose the features they need or opt to subscribe to Zoho’s comprehensive solution – Zoho One. 

Zoho splits its platform into five core suites, with individual pricing available on each suite. Here are those five suites and what they offer: 

CRM Plus

Zoho’s CRM Plus suite unifies all customer-facing teams into one platform to improve the overall customer experience. Some main features include:

• Promote your business and engage prospects by sending tailored emails and newsletters attached to campaigns;
• Track and engage all website interactions with proactive chatbots, highlighting promising customers and categorizing them as leads;
• Use the Zeus tool to determine the best time to contact leads, boosting conversion rates;
• Create projects and assign tasks across multiple teams to meet specific customer requirements;
• Monitor mentions and customer issues on social channels, organize them instantaneously, and respond with a pre-determined appropriate course of action;
• Review analytics of all your customer-facing teams on one interface.

Finance Plus

From invoicing to order management and accounting, streamline all your back-office operations with Finance Plus:

• Create professional invoices, send automatic payment reminders and process online payments;
• Automate your expenses approval workflow, making it easy for employees to claim reimbursements and ensuring all expenses are processed in the right account;
• Make informed business decisions based on real-time information flow between all your back-office apps;
• Manage multiple users across multiple departments through a single administrative console. 

People Plus

Manage the entire employee lifecycle in the People Plus suite to unify employee experiences:

• Streamline your recruitment pipeline and hire the best talent with candidate sourcing and an advanced applicant tracking system;
• Invest in your people through onboarding, performance management, 360-degree feedback and training management features;
• Integrate time, roster, payroll, document and expense management into one platform to make better decisions.

Marketing Plus

Unify all your marketing activities, engage audiences across multiple channels, and increase the ROI of your marketing spend:

• Coordinate marketing efforts across your teams to ensure all channels, messaging and collateral are part of high-impact campaigns;
• Plan and execute any marketing campaign you want: emails, SMS, webinars, events, surveys, social media and presentations;
• Create activities, assign tasks, track progress and collaborate with your team in order to handle multiple campaigns at once;
• Store all your marketing assets in one place for easy access and to help plan the next campaign;
• Integrate data from all marketing operations to capitalize on powerful analytics tools;
• Deliver tailored campaign content based on customer behavior such as channel use, interests, and how they’ve engaged with your company; 
• Set budgets at campaign, brand and activity levels to monitor spend across the board.

Workplace

The Zoho Workplace suite centralizes your team, simplifies file storage and streamlines communication:

• Provide context from sales, marketing and finance instead of pursuing multiple apps;
• Mobilize business tools that enable activity across locations, devices and apps so your workers can perform wherever they are;
• Use the Writer, Sheet and Show tools to share documents with team members and allow them to contribute their thoughts;
• Host meetings, conferences and webinars regardless of your location, then store, share and collaborate on files in the cloud.

Zoho pricing structures and tiers

Zoho pricing is split by each suite, with free trials available for each. The following sections reveal Zoho costs for these five suites. Please note that all Zoho pricing figures are given pre-tax. 

Zoho pricing — CRM Plus

Price: $57 per user per month (pppm) billed annually ($69 when billed monthly).

CRM Plus includes 10GB of storage for up to 200 users, or 30GB for more than 200 users. There’s also 5GB of license file storage per organization, plus an additional 1GB of storage per user. 

CRM Plus also contains over 250 survey templates, tracks 200,000 website visitors every month, monitors ten customer service channels, ten social channels, and carries unlimited email functionality for up to 100,000 contacts. Users can also review 75 built-in visualizations and have access to unlimited reports and dashboards. 

CRM Plus has a 30-day free trial. 

Zoho pricing — Finance Plus

Price: $199pppm billed annually ($249 billed monthly).

The Finance Plus suite covers all books, inventory, billing, expense, and checkout capabilities. It comes with unlimited 24/5 account support through email, phone and live chat services. 

Finance Plus has a 14-day free trial. 

Zoho pricing — People Plus

Price: $9pppm billed annually ($10 billed monthly).

All People Plus subscriptions include personalized onboarding experiences from Zoho experts and 24/5 account support. 

People Plus has a 30-day free trial for new customers. 

Zoho pricing — Marketing Plus

Price: $25pppm billed annually ($30 billed monthly).

Marketing Plus facilitates 1,000 contacts, 10,000 visitors and 25 webinar attendees with 10GB of storage. The suite is designed to cover one brand, but you can add more at an additional cost if required. 

This suite comes with a 15-day free trial. 

Zoho pricing — Workplace

The Workplace suite is the only one that comes in subscription tiers, as follows:

• Mail-only plan: $1pppm (yearly subscriptions only);
• Standard: $3pppm ($4 billed monthly);
• Professional: $6pppm ($7 billed monthly).

The Standard plan contains 30GB of mail storage and 10GB of WorkDrive storage per user alongside video conferencing for up to 100 participants. 

The Professional plan raises capacity to 100GB of mail storage, archive storage and WorkDrive storage per user. There’s also room for up to 100 video conference attendees.

New Workplace customers have access to a 15-day free trial of the Professional plan.

Zoho pricing — Zoho One

The Zoho One platform integrates all suites (except Finance Plus) under one subscription. It’s designed to overhaul a patchwork of existing solutions, including cloud applications, legacy IT systems and paper-based processes.

In terms of costs, Zoho One offers the most economical pricing plan, with subscriptions coming in two formats:

• All Employee Pricing: $37pppm billed annually ($45 when billed monthly).

This subscription must be purchased if all members of your team will be using the platform.

• Flexible User Pricing: $90pppm billed annually ($105 when billed monthly).

This subscription can be purchased for any number of license users.

Zoho One customers must also choose from three support tiers: Free, Premium (costing 20% of the total license fee), and Enterprise (costing 25% of the total license fee with a 50 platform user minimum). 

Zoho One comes with a 30-day free trial.

Additional Zoho costs to consider

Three of Zoho’s five product suites have some additional costs to consider, as highlighted in the sections below. 

Finance Plus

Customers can purchase extra seats, scans, orders, shipping labels, and warehouses for an additional monthly fee. 

People Plus

There are eight additional People Plus services available at an extra cost: 

• Zoho Expense Premium;
• Temporary staff management;
• Enhanced security provisions with Zoho Vault;
• Video interview capabilities;
• Extra storage;
• Better collaboration through Zoho Connect Ultimate plan;
• Additional forms;
• Connect External User functionality.

Marketing Plus

Marketing Plus customers can increase the number of contacts, visitors, events, brands, and storage capacity. 

Other vendors offering office suite solutions

Zoho’s range of products arguably places it in a category of its own. There aren’t many solutions that carry the same level of cross-team functionality, but below are three alternative platforms to consider. At Vertice, we’re only interested in enhancing your IT procurement with the right software tools, regardless of what those might be. 

Zoho pricing vs Salesforce

Used predominantly by sales and marketing teams, Salesforce is a CRM platform focusing on improving customer service experiences. It’s one of the most popular CRM platforms in the world, with organizations such as F1, John Lewis and Uber among its clientele. 

Salesforce pricing is available in five tiers:

• Starter: $25pppm;
• Pro Suite: $100pppm;
• Enterprise: $165pppm;
• Unlimited: $330pppm;
• Einstein 1 Sales: $500pppm.

Salesforce offers a 30-day free trial.

Zoho pricing vs HubSpot

Also offering an alternative to Zoho’s marketing and CRM tools is HubSpot — a platform widely used by small to medium-sized businesses. 

For individuals and small teams, HubSpot pricing comes in three tiers:

• Free (up to five users);
• Starter: $15pppm;
• Starter Customer Platform: $15pppm.

For businesses and enterprises, there are two advanced tiers:

• Professional: $90pppm;
• Enterprise: $150pppm.

HubSpot customers can access a 14-day free trial. 

Zoho pricing vs Microsoft Dynamics 365

Microsoft Dynamics is the closest direct competitor to Zoho in this list, with integrated products for sales, customer service, marketing, finance and operations.

Microsoft Dynamics pricing is based on the products you want to procure — visit this pricing page for more information. New customers have access to a 30-day free trial. 

Zoho pricing — the Vertice verdict

If you’re looking to roll out a comprehensive office suite platform that can take care of multiple departments, Zoho more or less stands alone in that category. 

Alternatively, if you just need advanced CRM capabilities, HubSpot and Salesforce offer outstanding platforms — but Zoho trumps them both in terms of versatility. 

Microsoft Dynamics is closer to Zoho than the other two platforms discussed here, with additional features targeting supply chain management, fraud detection, and other areas.

Whichever solution you need, Vertice’s customer purchasing teams will help optimize contract negotiation. We leverage market intel from over 16,000 benchmarked vendors to ensure our customers never spend more than they should. 

Our SaaS Purchasing Platform then helps you take control of your entire tech stack. The platform currently manages $3.4 billion across all our customers, saving between 20-30% in the average case. 

For more info on how Vertice can help you optimize your SaaS spend management, click on the link and get in touch.