Having been named the Gartner MQ Leader for APM Suites for ten consecutive years, pioneering observability tool, New Relic, has become a stalwart solution for engineers looking to track their software performance.
And it’s proving the popular choice — the tool’s TrustRadius rating score sits at an impressive 8.6-stars out of 10. So, if you’re looking for an observability platform to support your organization’s IT systems, New Relic is one worth considering.
But despite all of the tool’s accolades, committing to a plan might not be an easy decision. As software prices continue to spiral, finance leaders have to be mindful of the SaaS solutions they’re procuring each quarter, keeping an eye on budgets, renewals, and contract terms to ensure they’re not overspending on SaaS.
So, this begs the question: how much does New Relic cost? And could you secure a discount on your subscription?
Here’s everything you need to know about New Relic pricing.
How much does New Relic cost?
New Relic offers a “user and usage-based” pricing model, meaning that subscribing organizations will be charged based on both their seat count and usage of the platform’s 30+ services.
According to the company’s pricing page, the first 100GB of data ingest (volume of data saved in the platform after processing) each month is available for free, after which point users will be charged $0.30 per GB, or can upgrade to the advanced functionality of Data Plus for $0.50 per GB.
However, while each service is priced individually, New Relic defines three core user types each with varying levels of platform access. To fully understand the material cost that you’ll pay for your subscription, you’ll need to understand how New Relic defines and prices each user account. Let’s take a look.
- Basic users — free, providing access to custom dashboards and alerts.
- Core users — starts at $49 per user, per month, giving access to telemetry data, error tracking and more. Suitable for developers seeking visibility into code performance.
- Full platform — starts at $99 per user, per month, providing monitoring, debugging and improvement features across full 30+ capabilities. Suitable for engineers requiring advanced observability and troubleshooting functionality.
New Relic pricing plans
The Standard edition of New Relic is available for free for one full platform user. A Standard plan allows for unlimited basic users but is limited to five full platform users with 100GB data ingest per month. Users will be prompted to upgrade once they reach 85% of their monthly free data usage, and will lose platform access once they exceed the 100GB threshold.
New Relic’s Pro tier has no public pricing listed. This plan is suitable for teams with complex workloads and more than five engineers. It offers advanced admin functionality, single sign-on and 24-hour support. There is no limit on full platform users when subscribed to Pro.
As for the enterprise-level subscription, New Relic follows the industry standard by offering custom pricing. Enterprise includes everything from Pro, as well as additional storage, security, and priority support functionality.
How to get a New Relic discount
Once you’re familiar with New Relic’s pricing structure, you’ll have a better understanding of which is the best-fit edition for your organization. But even if you’ve totaled up roughly how much your monthly data usage and seat count will cost you, these prices aren’t set in stone.
According to the provider itself, New Relic will give volume discounts for high usage rates on a Pro or Enterprise subscription. And what’s more, there are specific discount schemes for organizations that meet certain criteria. These include:
- Observability for Good — New Relic’s program for non-profit organizations offers five full platform users access and a total of 1,000 GB of monthly data ingest for free.
- New Relic for Startups — New Relic offers a discounted plan for early-stage companies looking to build and scale their operations.
However, it may also be possible to secure a New Relic discount when you negotiate your quote-based contract terms with the sales team. At Vertice, we’ve seen firsthand that a strong negotiation strategy can bear lucrative returns for the company willing to negotiate with leverage, whether you’re purchasing or renewing a New Relic contract or any other tool in your portfolio. In fact, our own data further indicates that New Relic offers relatively good discounts.
So, what are the tricks of the trade to ensure that you’re securing the very best deal?
Tips for negotiating your New Relic cost
Commit to a longer subscription term
Many SaaS vendors offer discounted rates to organizations looking to commit to longer plans. So, if you think that New Relic will make up an integral part of your stack in the years to come, it could be worth negotiating a multi-year agreement.
These can provide significant savings for the willing company — but you’ll need to approach the vendor directly to discuss your options. According to our data, providers typically increase the discount that they offer by 5% per each extra year that buyers subscribe. So, if you’re confident that you’ll be using the solution further down the line, a longer subscription term could translate to significant SaaS savings across your portfolio.
Use a negotiations mediator
Taking up the help of an experienced mediator can help to streamline your software negotiations. This is known as shuttle diplomacy, a popular solution for companies looking to relay any queries or proposals to the vendor without being directly in contact with them. This third-party involvement helps to create a sense of impartiality that can facilitate more productive discussions.
What’s more, shuttle diplomacy helps to ensure that both you and your vendor walk away with a deal that you’re satisfied with — maintaining your good rapport for future negotiations.
Leverage pricing benchmarks
The best type of leverage is intel into what companies with similar profiles to your own are paying. As we’ve discussed, however, subscription costs can vary from company to company, given that it is priced according to both usage and seat count.
In fact, a New Relic pricing thread on Capiche further confirms this, with one user claiming to pay $1,400 per year, compared to another paying $1,300 AUD per month – which is roughly $891 USD – totalling more than $10,000 per year. Although both reviews were left four years ago, it still shines a line on how fragmented pricing information can be online.
So, while it can help in providing a ballpark figure of what other companies are paying, especially if the reviewer provides some context about what their subscription consists of, the best form of pricing intel is real-time data into what similar companies are actually paying.
In fact, it is this leverage that will secure you the best possible savings and contract terms.
How Vertice can secure you the best possible deal
Whether you’re looking to purchase or renew a subscription, Vertice can help you to optimize costs across your entire SaaS portfolio.
Not only do we have access to pricing and discounting data from over 16,000 SaaS providers worldwide — which we can leverage during negotiations to secure you the best possible deal – but our discovery and usage analytics capabilities enable us to identify further cost-saving opportunities, for example underutilized software licenses, duplicate tools, and redundant apps.