Most utilized SaaS tools

March 2026

March 2025

NetSuite

1st

Gong

1st

Looker

2nd

NetSuite

2nd

Navan (TripActions)

3rd

Figma

4th

Figma

4th

Freshworks

4th

Gong

5th

Lucid

5th

Which SaaS tools have the highest utilization rates in 2026?

High software utilization rates is one of the more obvious measures of software ROI, highlighting the tools that teams rely on most consistently. Vertice’s data shows that in Q1 2026, NetSuite is the most utilized software platform, up from second position in 2025, indicating that ERPs continue to be among the most actively used applications in modern organizations.

The real disruption to the 2026 SaaS utilization leaderboard comes from new entrants:

• Looker's surge into the top two reflects a world where data-driven decision-making is no longer a weekly report but a daily habit for every department.‍
• Navan’s position at #3 highlights the growing centrality and frequent use of travel and expense management tools in organizations.

Which software vendors show the least wastage and highest adoption?

When evaluating value for money, Vertice’s 2026 data highlights platforms with high adoption rates, where nearly every dollar spent corresponds to actual employee engagement:

• High daily utilization: Figma (#4) remains a daily powerhouse for product and design teams. Even with tightening budgets, its consistent usage demonstrates strong organizational reliance.
• Adjusted seat utilization: Gong, previously #1 in 2025, has moved to #5. This could be an outcome of right-sizing, where companies adjust seats to match actual active users, maximizing ROI.‍
• Underutilized platforms: Freshworks and Lucid falling out of the top 5 signals potential underutilization, often as features get absorbed by larger platforms, leaving unengaged seats as costly shelfware. Knowing the types of software most susceptible to underutilization – and understanding usage rates across your own tech stack – is crucial given that the average 500-1,000 employee company wastes in excess of $1.7M on software every year.

Data source: These insights are derived from over $30bn of global processed spend managed by Vertice in 2026.