Most canceled SaaS tools

Which SaaS tools are being cut?

Our latest cancellation data shows that organizations are struggling to capture sufficient value from certain types of software at the point of renewal.

As of September 2025, the top five categories seeing the highest rates of cancellations are:

1. Professional Services – Consistently the most frequently cut, reflecting scrutiny over cost versus ROI.
2. Business Services – Often deprioritized when internal processes can replace external solutions.
3. CRM – Adoption or integration challenges may limit perceived value.
4. Customer Service – Platforms may be seen as less critical during budget tightening.
5. Vertical Industry Tools – Highly specialized tools that are harder to justify across the organization.

Interestingly, HR and AI tools, once among the most cancelled last year, have dropped off the top cancellation list, indicating that companies now view them as strategic, essential investments.