Most canceled SaaS tools

Data privacy apps top the list of most canceled tools in Q4 2025

Recent cancellation data highlights that organizations struggle to capture full value from certain types of software, contributing to a rise in canceled SaaS tools at the point of renewal.

As of December 2025, the five categories experiencing the highest cancelation rates were:

• Data Privacy: Cancellations likely stem from the consolidation of multiple compliance tools or reduced spend on less critical privacy applications.
• CRM: The only category that also featured last quarter, possibly reflecting ongoing churn due to an overlap with other sales and marketing platforms, low adoption or a shift toward consolidated platforms.
• Professional Services: New to the top five, cancellations may reflect reduced reliance on external service management tools as companies bring processes in-house.
• CAD & PLM: Fourth on the list of the most canceled SaaS tools, most likely a result of projects coming to an end, for example design or product development cycles concluding.
• Sales tools: Likely removed because of redundant functionality, low usage or changes in sales processes that render some apps unnecessary.

Interestingly, all categories aside from CRM are new entrants, highlighting shifting priorities and cost pressures as organizations reassess which SaaS tools deliver real value.