Missing required fields

SaaS request forms often lack key information

Almost half (49%) of all optional fields are left blank within purchase requisition forms, impacting the efficiency and speed of software procurement.

When requesting new software, employees tend to omit important details needed for procurement to accurately evaluate and process requests. Only about half of all optional fields are completed, with the most commonly missing information including signing entity, additional notes, vendor contact email, and contract length.

While not every missing field is critical, the signing entity and contract length are particularly important for procurement and finance teams to draft contracts and manage budgets effectively.  Incomplete submissions often lead to delays, as procurement and finance must follow up to gather necessary information before proceeding with the purchase request.

This suggests the need for many organizations to evaluate the intake process. Making truly essential fields mandatory, improving form design, and providing clearer guidance could help reduce information gaps, subsequently helping to streamline software requests, speed up approvals, and reduce administrative bottlenecks.