Approval times by function

Approvals get stuck in HR

Organizations take an average of 10 days to approve software, but some departments take longer than others

Software approval times are relatively consistent across departments, averaging around 10 days. However, there are some notable variations that may reflect how different teams prioritize and justify their technology needs. IT teams, for example, see the fastest approval turnaround at just seven days – likely due to the critical nature of their tools in maintaining core systems and infrastructure.

In contrast, HR requests take slightly longer to approve, averaging 18 days. This delay could be a result of HR tools being seen as less urgent, carrying more compliance or privacy considerations, or facing closer scrutiny around cost and integration with existing systems. It’s also possible that HR software often affects multiple parts of the business – such as payroll, onboarding, or employee engagement – prompting longer review cycles involving several stakeholders.

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