How to identify procurement bottlenecks and build better vendor relationships

In this chat with Isabella Moise from Simplyhealth, we explore how modern procurement goes far beyond just cutting costs. Isabella shares her refreshing take on balancing business needs with ethical considerations, showing how building real relationships with vendors creates better outcomes for everyone.

You'll hear about Simply Health's approach that puts customers and community first, including a surprising story about a negotiation that happened on Christmas Day! Isabella talks candidly about working with different teams across the business and shares practical advice on how she presents both numbers and "people factors" when making procurement decisions.

Isabella offers straight-talking wisdom about vendor relationships, acknowledging "You can never trust anyone fully" while explaining how genuine connections lead to better results than aggressive bargaining. She also tackles the challenges of navigating today's uncertain business environment, especially when it comes to software purchases where she warns not to "be fooled by labels."

Whether you're directly involved in purchasing decisions or just interested in smarter ways to work with suppliers, Isabella's people-first approach delivers practical insights you can actually use.

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